Why can I not see data points for a specific influencer?

There are different reasons why the system might not give you data points for an influencer.

Missing KPI's

The first one is that the influencer has not posted in over 30 days. The system will only aggregate data for influencers, who have posted within in the last 30 days. If the influencer has posted within the last 30 days and you still can't see any data, please contact the customer support.

Missing Demographics

If you can’t see the demographics of an influencer, the system will give you a message with the reason why there is no demographic data. In some cases, you just need to update the influencer's data. If that is the case, you will get a message (see picture below) where you need to click on "Click here" to refresh the influence's profile.